Cancellation and Refund Policy

GD Goenka Public School, Hapur

At Diagnostic Assessment, we strive to provide high-quality educational services and ensure a positive experience for all our users. However, we understand that there may be situations where you need to request a cancellation or refund.

1. Cancellation of Services

a. Quizzes

• Once a quiz has been accessed or started, it is non-refundable.

b. Subscriptions / Courses

• Cancellation is allowed within 2 hours of purchase.
• Only if no quizzes or services have been accessed.

c. How to Cancel

• Email: da@dagdgoenkahapur.com
• Include your order details

2. Refund Policy

a. Quizzes & One-Time Purchases

• No refund once accessed or completed
• Contact support in case of technical issues

b. Subscription Services

• Full refund if:
  • Cancelled within 2 hours
  • No content accessed
• No refund if:
  • Time limit exceeded
  • Content already accessed

c. Courses & Learning Programs

• Refund allowed if:
  • Requested before accessing content
• No refund if:
  • Content already accessed

3. How to Request a Refund

• Email: da@dagdgoenkahapur.com
• Subject: “Refund Request”
• Provide:
  • Full Name
  • Email Address
  • Order Number
  • Reason for refund

Processing:

• Request will be reviewed
• Approved refunds processed within 2 business days
• Refund credited to original payment method

4. Non-Refundable Services

• Downloaded digital products (PDFs, guides, e-books)
• Completed or accessed quizzes/services
• Personalized or customized content

5. Technical Issues

• Email: da@dagdgoenkahapur.com
• We will assist you in resolving the issue quickly

6. Contact Us

• Email: da@dagdgoenkahapur.com
• Phone: +91 78957 54444
• Business Hours: 08:00 AM – 04:00 PM (Monday to Saturday)

We value your satisfaction and are committed to providing the best learning experience. Thank you for choosing Diagnostic Assessment.