Cancellation and Refund Policy
GD Goenka Public School, Hapur
At Diagnostic Assessment, we strive to provide high-quality educational services and ensure a positive experience for all our users. However, we understand that there may be situations where you need to request a cancellation or refund.
1. Cancellation of Services
a. Quizzes
- Once a quiz has been accessed or started, it is non-refundable.
b. Subscriptions / Courses
- Cancellation is allowed within 2 hours of purchase.
- Only if no quizzes or services have been accessed.
c. How to Cancel
- Email: da@dagdgoenkahapur.com
- Include your order details
2. Refund Policy
a. Quizzes & One-Time Purchases
- No refund once accessed or completed
- Contact support in case of technical issues
b. Subscription Services
- Full refund if:
- Cancelled within 2 hours
- No content accessed
- No refund if:
- Time limit exceeded
- Content already accessed
c. Courses & Learning Programs
- Refund allowed if:
- Requested before accessing content
- No refund if:
- Content already accessed
3. How to Request a Refund
- Email: da@dagdgoenkahapur.com
- Subject: "Refund Request"
- Provide:
- Full Name
- Email Address
- Order Number
- Reason for refund
Processing:
- Request will be reviewed
- Approved refunds processed within 2 business days
- Refund credited to original payment method
4. Non-Refundable Services
- Downloaded digital products (PDFs, guides, e-books)
- Completed or accessed quizzes/services
- Personalized or customized content
5. Technical Issues
- Email: da@dagdgoenkahapur.com
- We will assist you in resolving the issue quickly
6. Contact Us
- Email: da@dagdgoenkahapur.com
- Phone: +91 78957 54444
- Business Hours: 08:00 AM – 04:00 PM (Monday to Saturday)
We value your satisfaction and are committed to providing the best learning experience. Thank you for choosing Diagnostic Assessment.